Help centre

Questions, answered clearly.

What the platform does, who each part is for, and what to expect when you join a club.

Students

Why use Mastermind Clubs?

It keeps club information, your applications and your membership card in one place, so you always know which clubs are open and where your application stands.

How do I get an account?

Ask for one on the Request an account page, or apply to a club while applications are open. A club head or the school administrator approves it and your login is created.

What does my membership card do?

It shows your name, school ID and the clubs you belong to, with a code a club head can check at a meeting. Nothing needs to be printed.

How do club applications work?

Open a club, answer its questions and submit once. Your account shows whether the application is waiting, accepted or declined.

A club has no apply button. Why?

Its applications are closed for now. The club page says so, and the button comes back on its own when the club head opens a new round.

Club heads

What can I change about my club?

Your club page: the description, meeting times, requirements, links and the contact note students see. Changes are live as soon as you save.

How do I open applications?

Create an application round with its opening and closing dates. Students can apply only between those dates.

How do I review applications?

Your review list shows only your own club. Read the answers and accept or decline. Accepting creates the student's login and adds them to your roster.

School administrator

Who sets the platform up?

The first person to open the setup page creates the administrator account. After that the page closes permanently.

How do account requests work?

Pending requests are listed for you. Approve one and the account is created instantly, or approve every pending request at once.

Can I reset somebody's password?

Yes. Issue a new temporary password from the accounts list; the person must change it when they next sign in. You can also suspend and restore accounts.

Privacy and support

Who can see student information?

Only what a role needs. Students see their own details, club heads see their own club, and the school administrator sees everyone.

Can I delete my account?

Yes. Ask from your profile when signed in, or use the account deletion page if you cannot sign in.

Does the school own this product?

No ownership or endorsement is implied. Mastermind Clubs is a Xylora Studios product proposed for use in school club operations.